Refund policy
Refund policy
Every CraftsByWalter lamp comes with a 30-day return window. This page explains exactly how returns, damage claims and refunds work, so there are no surprises.
Damaged or defective on arrival
If your lamp arrives damaged or defective, email craftsbywalter@outlook.com within 7 days of delivery with your order number and a clear photo of the problem. We will send a replacement or issue a full refund, your choice.
Changed your mind
You can return an unused lamp in its original packaging within 30 days of delivery for a refund of the purchase price. To start a return:
- Email craftsbywalter@outlook.com with your order number and tell us you want to return it.
- We will reply with a return authorization and the return address.
- Pack the lamp in its original packaging and ship it back.
Returns sent without a return authorization cannot be accepted. Return shipping costs are the customer's responsibility.
Refunds
When your return arrives and has been inspected, we will email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take additional time to show the credit.
Add-ons and shipping fees
Add-ons you bought with your lamp (such as the warranty or cleaning kit) can be returned together with the lamp. Shipping protection and similar fees are refunded only if the order is cancelled before it ships.
Handmade variation
Every lamp is handmade by Walter, so small differences in the resin, the wood-grain frame and the scene details are part of the product. They are not defects and do not qualify as damage.
Questions
Email craftsbywalter@outlook.com. We reply within 1-2 business days.