Shipping policy

Shipping policy

Every CraftsByWalter lamp is handmade and made to order. Here is what to expect from checkout to your doorstep.

Production and delivery time

Your lamp is made after you order. Delivery takes 3-4 weeks from the day you place your order, depending on your location.

Tracking

We email you a tracking number as soon as your lamp ships. If your tracking has not updated for more than 10 business days, email craftsbywalter@outlook.com and we will look into it for you.

Packaging

Your lamp ships in gift-ready packaging. If it still arrives damaged, follow the steps in our Refund policy within 7 days of delivery.

Delays and addresses

We are not responsible for delays caused by carriers, customs, weather or an incorrect address entered at checkout, but we will always help you sort it out. Please double-check your address before you place your order.

International orders

We ship to many countries. Customs duties, import taxes and brokerage fees, where they apply, are set by your country and are the buyer's responsibility.

Questions

Email craftsbywalter@outlook.com. We reply within 1-2 business days.